Privacy Policy 

Last updated: September 24, 2025 

At Torjoman, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, how we safeguard it, and what rights you have. By using our website or services, you agree to the practices described here. 

 

1. Introduction

Torjoman provides professional translation, localization, and interpretation services to clients around the world. Because our work often involves sensitive documents and personal data, privacy and confidentiality are at the heart of what we do. This policy is designed to give you full transparency about how we handle your data and your rights over it. 

 

2. Definitions

• Personal Data

  : Any information that identifies you as an individual, such as your name, contact details, or payment information. 

• Client Documents

  : Files, texts, or materials you submit for translation or related services. 

• Services: Translation, localization, interpretation, and related language solutions provided by Torjoman. 

• User

  : Any person accessing our website or services. 

• Account

  : A unique account created for you to access parts of our Service (such as a client portal or project dashboard). 

• Service Provider

  : Any third-party company or individual contracted by Torjoman to facilitate the Service, provide technical infrastructure, process payments, or perform analytics on our behalf. 

• Usage Data

  : Information collected automatically when using the Service, such as IP address, browser type, pages visited, time spent, device identifiers, and diagnostic data. 
   

• Website

  : Refers to Torjoman’s official website www.torjoman.com. 

3. What Data We Collect

We only collect what is necessary to provide and improve our services: 

• Information you provide directly: Name, email address, phone number, billing details, uploaded documents. 

• Usage data: IP address, browser type, operating system, pages visited, and time spent. 

• Cookies and tracking data: To enhance website performance and user experience. 

• Payment information: Collected securely through third-party payment processors (we do not store full credit card details). 

We do not intentionally collect data from individuals under 18 years old. 

 

4. Confidentiality of Client Documents

Client trust is central to Torjoman’s reputation. All documents you share with us are treated as strictly confidential: 

• Access is restricted to authorized translators and project managers who are directly involved in delivering your service. 

• All staff, contractors, and freelancers sign Non-Disclosure Agreements (NDAs) to ensure client materials are never shared or misused. 

• Documents are stored securely and deleted or anonymized once the project and retention period are complete. 

• We never use client content for marketing, training, or any purpose other than the requested service without your explicit consent. 

 

5. Non-Disclosure & Data Minimization

• Torjoman follows the principle of data minimization: we only collect, store, and process the data required to deliver services effectively. 

• Sensitive details unrelated to the translation task are not requested or retained. 

• Where possible, we offer anonymization options (e.g., removing names or identifiers from documents before processing). 

• We will not sell, rent, or trade your personal data to third parties under any circumstances. 

 

6. Human Translators vs. Machine Storage

Transparency in how your content is handled is crucial: 

• Human Translators: Most projects are handled by professional human translators under strict confidentiality agreements. 

• Machine-Assisted Tools: In some cases, use secure, professional-grade translation technologies to support efficiency and consistency. These tools are never public or consumer-grade platforms; instead, we rely on enterprise-level solutions that comply with international data protection standards. When such tools are applied, client content remains confidential and is not stored, reused, or made accessible to third parties. 

• No Unauthorized Training: Client content is never used to train public machine learning models. If we introduce optional AI-assisted tools in the future, clients will be clearly informed and given the choice to opt in or opt out. 

• Storage: Files are stored only as long as necessary for service delivery and quality assurance, then deleted or archived securely. 

 

7. How We Use Your Data

Your data is used only for legitimate purposes: 

• To deliver translation, localization, or interpretation services. 

• To communicate with you (order updates, support). 

• To process payments and invoices. 

• To improve our website and services through analytics. 

• To send marketing communications only if you have opted in. 

8. Legal Basis for Processing

Depending on your location, we may process your data under the following bases: 

• Contractual necessity: to provide the services you requested. 

• Consent: for optional communications or marketing. 

• Legitimate interests: for service improvement, fraud prevention, or security. 
• Legal obligation: to comply with applicable laws and regulations. 

Torjoman complies with the EU General Data Protection Regulation (GDPR), the Egyptian Personal Data Protection Law (Law No. 151 of 2020), and other applicable data protection frameworks. 

9. Sharing Data with Third Parties

We only share your data with trusted third parties where necessary: 

• Translators and subcontractors working under NDAs and confidentiality obligations. 

• Payment processors for secure transaction handling. 

• IT and hosting providers (e.g., cloud infrastructure providers) who maintain our systems. 

• Analytics and marketing platforms used to optimize service delivery. 

• Regulatory or legal authorities where required by law. 

All third parties are contractually bound to protect your information. 

Business Transfers 
In the event of a merger, acquisition, restructuring, or sale of all or part of Torjoman’s assets, your personal data may be transferred as part of the business assets. If this occurs, we will ensure that the new entity continues to protect your personal information in accordance with this Privacy Policy, and we will notify you before your data becomes subject to a different privacy policy. 

 

10. Data Retention

• Personal data and client documents are kept only as long as necessary to fulfill the service or meet legal obligations. 

• After this period, data is securely deleted or anonymized. 

• You may request deletion of your data at any time, subject to legal and contractual requirements. 

 

11. Cookies & Tracking Technologies

Torjoman uses cookies and similar technologies to improve user experience. These may include: 

Type of CookieÂ	PurposeÂ	ExamplesÂ
Strictly NecessaryÂ	Essential for the operation of the siteÂ	Login, security, shopping cartÂ
PerformanceÂ	Collect information about site usage to improve performanceÂ	Analytics toolsÂ
FunctionalityÂ	Remember user preferences and settingsÂ	Language selectionÂ
MarketingÂ	Track browsing habits to provide relevant adsÂ	Ad platforms, remarketingÂ

You can disable or manage cookies via your browser settings. Non-essential cookies will only be placed if you provide consent through our cookie banner. 

 

12. Security

We take data security seriously and use multiple safeguards, including: 

• End-to-end encryption during file transfers. 

• Secure data centers with restricted access. 

• Firewalls, intrusion detection, and regular vulnerability testing. 

• Role-based access controls for employees and contractors. 

• Mandatory confidentiality training for staff. 

• Compliance with industry standards (e.g., ISO-certified practices where applicable). 

While no system is completely immune to risks, we continuously monitor and improve our security measures. 

 

13. Data Breach Response

In the unlikely event of a data breach: 

• We will investigate and contain the incident immediately. 

• If personal data is affected, we will notify impacted users without undue delay. 

• Where legally required, we will inform relevant supervisory authorities. 

• We will take corrective steps to prevent recurrence. 

 

14. International Data Transfers

Torjoman serves global clients, which may involve transferring data across borders. Where data leaves your jurisdiction, we implement safeguards such as: 

• Standard contractual clauses. 

• Confidentiality agreements. 

• Equivalent security protections in receiving jurisdictions. 

 

15. Links to Other Websites

Our website may contain links to third-party websites or services that are not operated by Torjoman. If you click a third-party link, you will be directed to that third party’s site. Please note that we have no control over, and are not responsible for, the privacy practices or content of such external websites. We strongly encourage you to review the privacy policy of every website you visit. 

 

16. Your Rights

You have the right to: 

• Access the personal data we hold about you. 

• Request corrections or updates. 

• Request deletion of your data. 

• Object to processing in certain cases. 

• Request data portability. 

• Withdraw consent for marketing at any time. 

To exercise your rights, contact us at projects@torjoman.com.

 

17. Changes to this Privacy Policy

We may update this policy from time to time. Updates will be posted on our website with the new effective date. For significant changes, we will notify you directly if possible. 

18. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at projects@torjoman.com